24/7 Support Help Desk

Services to Support Your Community

The ThriveWell Tech IT Help Desk is designed to ensure your community has a single central point of contact for help with all technology service needs. It can be reached at a dedicated toll-free number, via email, and through a self-service portal and live chat function – 24/7/365.

Organizations partner with ThriveWell Tech's IT Hep Desk Service to ensure your operations and networks are running securely and optimally, so that you can focus on the services for your community.

The ThriveWell Tech IT Help Desk solution offers support across staff applications and connectivity issues, networking, and extends to security of all points on your technology infrastructure. We provide robust reporting of requests and incidents to help you manage resources, and gauge stakeholder satisfaction. Experience with enterprise level Help Desk implementations allows us to prioritize incidents in real time, providing services to the most critical areas of the organization.

24/7 Support Desk Services

Enterprise Help Desk services are an important part of maintaining an efficient, productive organization. Services you can expect from us include:

  • Performance & preventative maintenance reports
  • Automated patching & updates
  • Software installation
  • Web-based portal
  • Hardware & software audits
    • Monthly reporting
    • Server maintenance
    • Reactive incident management & resolution
    • User updates & ticket feedback
    • Virus & malware removal